Frequently Asked Questions

  • Our youngest students are 3 years old and are put into our 3-5 year old class. We do ask that even if your child is 3 that he or she is able to follow directions and speak in sentences. Otherwise, we’d like to hold off until your child can do those two things since they will need to communicate and follow directions in class.

  • Children attending their first introductory class can come dressed in comfortable clothing, preferably a long-sleeved shirt, and sweatpants to avoid scrapes from the mat. If you choose to enroll your child in our program a Jiu Jitsu gi will need to be purchased and they can be found online at reasonable prices. Your child can come to class in comfortable clothes until his or her uniform arrives.

  • Adults with no prior Jiu Jitsu experience must attend our Fundamentals class for at least a month before being allowed to attend the regular gi and no-gi classes.

  • The sport itself has many rules when it comes to grappling and competing, those are learned over time. The basic rules for our Dojo are:

    1. Bow on and off the mats.

    2. Come to class in a clean Gi (uniform).

    3. No bare feet off the mat (always wear your shoes off the mat, especially in the bathroom).

    4. No shoes on the mat (only bare feet on the mats).

    5. Wear a rash guard or t-shirt under your Gi (uniform).

    6. Leave your ego at the door.

  • Login to your account by selecting “Sign In” in the header of our website (refresh the page if the portal does not pop up immediately). Once your account pops up, select “Subscriptions” and select the active subscription you need to change the card for (if you have more than one active subscription you will need to repeat this step for each class). From there you will need to select “Payment Method” and then “Update Payment Information”.

    Disclaimer: If you update your card where it says “Payment” on the home portal it will not assign that payment to your active subscriptions unless you follow the steps above.

  • Yes, if you are going to be out of town for a month or more, you can email us at Keel@elevenelevationbjj.com and we can reschedule your next payment for when you plan to return. Please let us know at least a week prior to your next billing cycle to ensure that the payment can be delayed before your next payment is processed. If you cancel your account instead of pausing and we happen to have a tuition increase, you will lose your grandfathered-in rate.

  • Yes, we can change the date of your payment(s). Please email us at keel@elevenelevationbjj.com at least a week out before your next payment is due and we can move it to a different date for you.

  • Login to your account by selecting “Sign In” in the header of our website (refresh the page if the portal does not pop up immediately). Once your account pops up, select “Subscriptions” then select the active account you’d like to cancel. Then select “Cancel Subscription”. This must be done before your next payment is due and refunds are not issued to those who leave their account running but do not attend class. We will grant you class credits for paid classes.